Abowire Help Center
๐Ÿ’ฌ

Abowire Help Center

Welcome to our Help Center!

We're here to answer your questions! If you can't find what you're looking for, reach out to our support team at support@abowire.com

How to use Abowire (Index) ๐Ÿ“–

Getting Started

๐ŸŒ
How do I integrate Abowire to my app or Website?
๐Ÿคนโ€โ™€๏ธ
What languages do you support for the Customer Portal and checkout?
๐Ÿ“ฉ
What automated emails do we send?
๐Ÿช†
Do you have a self-serve Customer Portal?
๐Ÿ‘ฉ๐Ÿปโ€๐Ÿ’ป
Use our Checkout with absolutely no code
๐Ÿ
Can I customize my checkout?
๐Ÿง‘๐Ÿปโ€๐Ÿ’ป
Use our Checkout with absolutely no code
๐Ÿš–
How to add the Drop-in Checkout in my Website?
๐Ÿ”Œ
Do you integrate with third party software?
๐Ÿคน๐Ÿฝ
How can Customers subscribe to my plan?

My Account

๐Ÿ
Changing account details
โŒ
How do I cancel my account?
๐Ÿšผ
How to switch between my Sandbox and Production account?
๐Ÿ‘ฉ๐Ÿฝโ€๐Ÿ’ป
How to login to My Workspace?
๐Ÿ“•
Account billing information
๐Ÿ‘ฅ
How can I add Admin Users in my account?
๐Ÿ“ฎ
Can I see the email sent to my customers?
๐Ÿ™‹๐Ÿฝโ€โ™‚๏ธ
Can I restore deleted users?
๐Ÿ”’
How to reset my password?

Plans

โœˆ๏ธ
How to create a new plan?
๐Ÿ˜‰
Can I create custom subscription plans?
๐Ÿ†
What pricing models do you support?
๐Ÿ’ณ
Enable/Disable Customers to add their payment method in your Checkout
๐Ÿงš๐Ÿพ
Can I have One-time payments fees on my Plan?
๐Ÿธ
How to create an addon (One-time-payment)?
๐Ÿฅ
Fixed Fee Pricing
๐Ÿคน๐Ÿฝ
Simple Usage based Pricing
โœ‹๐Ÿฝ
Complex usage based pricing (Volumen, Tiered, Stairstep)
๐Ÿšฌ
Simple Revenue Share pricing
๐Ÿช
Complex Revenue Share pricing
โ˜๐Ÿฝ
Can I define to what plans my customers can downgrade or upgrade?
๐Ÿ‘‘
Can I sell a plan just to Business or Individuals or to both of them?
Can I define if prices in the plan are VAT included or excluded?
Can I define if prices in the plan are VAT included or excluded?
๐Ÿง‘๐Ÿปโ€๐Ÿณ
Can I have the checkout of a plan without my customers entering a payment method?
๐Ÿ“˜
Can Customers review the plan before subscribing?
๐Ÿš’
Can I customize Terms and Conditions of a specific Plan?
๐Ÿšซ
Can I limit the duration of a plan?
๐Ÿš‹
Can I enable/disable a plan?
๐Ÿงซ
Can I offer multiple products to my customer?
๐Ÿฅฝ
Can I export my products (Plans, Addons & Coupons) data?
๐Ÿ“
Can I have a free-trial period on my plan?

Billing

๐Ÿ’ธ
How does Abowire bill my customers?
๐Ÿง
Do my customers need to log in every month to pay?
๐ŸŽŠ
How can I bill my customers?
๐Ÿ“
When does the invoice is sent to my customer?
0๏ธโƒฃ
What happens if the invoice is โ‚ฌ0?

Invoices & Taxes

๐Ÿ”‘
How does Abowire validate the VAT ID of customers?
๐Ÿงฏ
Do you support EU VAT OSS?
๐Ÿ•‹
Do you collect location evidence for EU VAT?
๐Ÿ•น๏ธ
How can I export my invoices?
๐Ÿช”
Can I filter what invoice I want to download?
๐Ÿš—
Can I export all my invoices in one file?
๐Ÿช™
Can I use my own invoice tool with Abowire?
Do you have reports to track contract changes in the subscriptions? Can my accountant use this?
๐ŸŽ
Can I customize the invoices that I send to my customers?
๐Ÿ‘ฅ
How does Abowire validate the VAT ID of customers?

Subscriptions

โณ
Can I edit/change an existing subscription as an Admin?
๐ŸŸ๏ธ
Can I create a customer with a subscription in my Dashboard as an Admin?
๐Ÿšซ
Can I cancel the subscription of my customer?
๐Ÿงฎ
Do you calculate the pro-rata difference when a customer does an Up/down grade?
๐ŸŒŠ
Can I apply the Up/Down grade on the next period?
๐Ÿ’ฅ
How is the invoice after an Up/Down grade has been made?
๐ŸŒ—
Do you have separate invoices after the price of the subscription has changed?
๐Ÿช†
Can I filter subscriptions in my account?
๐Ÿ–ผ๏ธ
Can I export the subscription data of my account?
๐Ÿ“ก
Can I see which subscriptions are about to renew (eg. in the coming 7 days) to pay extra attention and customer care to actively prevent churn?

Banking

๐Ÿ—บ๏ธ
In which countries can Abowire integrate with your Bank by using AboBanking?
๐Ÿ˜
Do I have to pay any fee/comission to sync Banking payments with Abowire?
๐ŸŽ
How does the Bank integration is done?
โœ‹๐Ÿฝ
Why should I integrate my bank details at Abowire?
๐Ÿ‹๐Ÿพโ€โ™‚๏ธ
How can I match manually a Banking transaction (wire-transfer) to a paid invoice?
๐Ÿ“ฌ
Can I refresh my Bank syncing?
๐Ÿคน๐Ÿฝ
How can I connect my Bank account with Abowire?
โ›ณ
Can my customers pay through invoice to my bank account directly?

Payments

๐Ÿค“
What payment providers do you support?
๐ŸŽ†
Do I still need a merchant account and payment gateway to start using Abowire?
โ˜•
Do I still have to pay the transaction fees that my merchant account requires?
๐ŸŽ–๏ธ
Can I run test transactions against my gateway?
๐Ÿฅบ
What is a merchant account?
๐Ÿ˜‘
How do I export my customerโ€™s credit card information if I decide to leave Abowire?
๐Ÿ’ฉ
What happens if a transaction fails or gets declined?
How do I connect my Paypal Account?
How do I connect my Paypal Account?
How to Connect My Stripe account to Abowire-Sandbox?
How to Connect My Stripe account to Abowire-Sandbox?
How to enable Credit/Debit Cards payments and SEPA Mandates in Stripe?
How to enable Credit/Debit Cards payments and SEPA Mandates in Stripe?
Stripe Testing Payment credentials for Cards and SEPA - Sandbox account
Stripe Testing Payment credentials for Cards and SEPA - Sandbox account
๐ŸŽ‘
Do we have to conclude a separate contract with each of the payment providers?
๐Ÿช…
Can I export my transactions data?
๐Ÿ‘“
Has Abowire access to my funds?
๐ŸŒ‘
What is a merchant account?
๐Ÿ”‘
Do I need a Payment Gateway?
๐Ÿ›ก๏ธ
What is a payment gateway?

Dunning

๐Ÿณ๏ธ
How many payment retries does Abowire do for failed payments in Stripe?
๐ŸŽฅ
What happens if the payment is โ€œProcessingโ€ for more than a week?
๐Ÿ”‰
How many reminders does Abowire send to my customers if the payment is missing?
๐Ÿ˜ฐ
What happens if my customer has wire transfer as payment method and the payment is delayed?
When does Abowire notify me of a failed payment of my customer?

Free-Trial

๐ŸŒŸ
What happens after my free trial has ended?
๐Ÿšซ
Can I cancel my subscription during the free trial period?
๐Ÿ™‚
What happens if I up/downgrade to a new plan during the free trial period? Do I get and invoice?
๐ŸŒŸ
Can I see how many free trials days remain on the subscription of my customer?

Discount Coupons

๐Ÿ’
What Coupons/Discounts do you support?
๐Ÿ€
Can you create 10.000 (any amount) Coupons for my business?
๐Ÿชฃ
Can my Customers add a coupon through the Customer Portal
๐ŸŽ‘
Can my Customers add a coupon through the Checkout?
๐Ÿ›ฃ๏ธ
Can I add a coupon to my customers as an Admin?

Checkout

๐Ÿ“ฆ
Can I add custom fields in the checkout? How can I do it?
๐ŸŽฎ
How does the checkout process work?
๐ŸŽพ
How can the checkout layout be designed?
๐Ÿ”Ž
How can I track my users through their Checkout journey?
๐Ÿฅ
Is the checkout fully usable on mobile devices?
๐Ÿ›ด
Which interface languages are available in the checkout?

Customer Portal

๐Ÿฅ
How does the Customer Portal work?
๐ŸŒ„
What can customers do in the Customer Portal?
โšฑ๏ธ
Can I have my own domain in the Customer Portal?
๐Ÿš“
Can customers cancel the subscription through the Customer Portal?
๐Ÿ“ฉ
What emails are sent to my customers?

Data & Security

๐Ÿ”’
Is my data secure?
๐Ÿฐ
Is my data located in a data center in DACH or in the EU?
Are you GDPR compliant?
Are you GDPR compliant?
๐Ÿ’ณ
Does Abowire store my customers data and credit cards?
๐Ÿฅธ
How does Abowire store my data?
๐Ÿ‘ฅ
Is Abowire Data center ISO 270001 certified?
๐ŸŽ‘
Does Abowire use a standard OAuth2 implementation?
๐Ÿง
What customer data is collected?
๐Ÿ“
Who owns the customer data?
๐Ÿงต
Who has access to the customer data?
๐Ÿ“
Can the customer data be exported to other systems?
๐Ÿ”€
Are changes to customer data historized so that they can be tracked at a later date?
๐ŸŽด
Describe the measures and processes you use to identify and clean up security vulnerabilities in the application
๐ŸŸฆ
What happens if you're down?

Abowire FAQs

What is Abowire?
What is Abowire?
๐Ÿฅธ
Do you charge any revenue fee?
๐ŸŽ—๏ธ
Can you help me integrate Abowire in my website?
๐Ÿ‘ฉ๐Ÿปโ€๐Ÿ’ป
Do I need coding skills to use Abowire?
๐ŸŽŠ
Why should I use Abowire?
๐Ÿž๏ธ
Do I get a sandbox (test environment)?
๐Ÿ”ด
Are there any cancellation charges?
๐Ÿ”ฝ
Can't I just build my own subscription system?
โœˆ๏ธ
What is the B2B License Management Solution?

B2B License Management Solution