Welcome to our Help Center!
We're here to answer your questions! If you can't find what you're looking for, reach out to our support team at support@abowire.com
How to use Abowire (Index) 📖
Getting Started
How do I integrate Abowire to my app or Website?
What languages do you support for the Customer Portal and checkout?
What automated emails do we send?
Do you have a self-serve Customer Portal?
Use our Checkout with absolutely no code
Can I customize my checkout?
Use our Checkout with absolutely no code
How to add the Drop-in Checkout in my Website?
Do you integrate with third party software?
How can Customers subscribe to my plan?
My Account
Changing account details
How do I cancel my account?
How to switch between my Sandbox and Production account?
How to login to My Workspace?
Account billing information
How can I add Admin Users in my account?
Can I see the email sent to my customers?
Can I restore deleted users?
How to reset my password?
Plans
How to create a new plan?
Can I create custom subscription plans?
What pricing models do you support?
Enable/Disable Customers to add their payment method in your Checkout
Can I have One-time payments fees on my Plan?
How to create an addon (One-time-payment)?
Fixed Fee Pricing
Simple Usage based Pricing
Complex usage based pricing (Volumen, Tiered, Stairstep)
Simple Revenue Share pricing
Complex Revenue Share pricing
Can I define to what plans my customers can downgrade or upgrade?
Can I sell a plan just to Business or Individuals or to both of them?
Can I define if prices in the plan are VAT included or excluded?
Can I have the checkout of a plan without my customers entering a payment method?
Can Customers review the plan before subscribing?
Can I customize Terms and Conditions of a specific Plan?
Can I limit the duration of a plan?
Can I enable/disable a plan?
Can I offer multiple products to my customer?
Can I export my products (Plans, Addons & Coupons) data?
Can I have a free-trial period on my plan?
Billing
How does Abowire bill my customers?
Do my customers need to log in every month to pay?
How can I bill my customers?
When does the invoice is sent to my customer?
What happens if the invoice is €0?
Invoices & Taxes
How does Abowire validate the VAT ID of customers?
Do you support EU VAT OSS?
Do you collect location evidence for EU VAT?
How can I export my invoices?
Can I filter what invoice I want to download?
Can I export all my invoices in one file?
How to add a payment manually to an invoice?
Can I use my own invoice tool with Abowire?
Do you have reports to track contract changes in the subscriptions? Can my accountant use this?
Can I customize the invoices that I send to my customers?
How does Abowire validate the VAT ID of customers?
Subscriptions
Can I edit/change an existing subscription as an Admin?
Can I create a customer with a subscription in my Dashboard as an Admin?
Can I cancel the subscription of my customer?
Do you calculate the pro-rata difference when a customer does an Up/down grade?
Can I apply the Up/Down grade on the next period?
How is the invoice after an Up/Down grade has been made?
Do you have separate invoices after the price of the subscription has changed?
How to use the cancellation notice period on a subscription?
Can I filter subscriptions in my account?
Can I export the subscription data of my account?
Can I see which subscriptions are about to renew (eg. in the coming 7 days) to pay extra attention and customer care to actively prevent churn?
Banking
In which countries can Abowire integrate with your Bank by using AboBanking?
Do I have to pay any fee/comission to sync Banking payments with Abowire?
How can I connect my Bank account with Abowire?
Can I refresh my Bank syncing?
How does the Bank integration is done?
Why should I integrate my bank details at Abowire?
How can I match a Banking transaction (wire-transfer) to a paid invoice?
How can I unmatch a Banking transaction from an invoice?
How can I hide wire-transfers transactions that I don´t need?
Can my customers pay through invoice to my bank account directly?
Payments
What payment providers do you support?
Do I still need a merchant account and payment gateway to start using Abowire?
Do I still have to pay the transaction fees that my merchant account requires?
Can I run test transactions against my gateway?
What is a merchant account?
How do I export my customer’s credit card information if I decide to leave Abowire?
What happens if a transaction fails or gets declined?
How do I connect my Paypal Account?
How to Connect My Stripe account to Abowire-Sandbox?
How to enable Credit/Debit Cards payments and SEPA Mandates in Stripe?
Stripe Testing Payment credentials for Cards and SEPA - Sandbox account
Do we have to conclude a separate contract with each of the payment providers?
Can I export my transactions data?
Has Abowire access to my funds?
What is a merchant account?
Do I need a Payment Gateway?
What is a payment gateway?
Dunning
How many payment retries does Abowire do for failed payments in Stripe?
What happens if the payment is “Processing” for more than a week?
How many reminders does Abowire send to my customers if the payment is missing?
What happens if my customer has wire transfer as payment method and the payment is delayed?
When does Abowire notify me of a failed payment of my customer?
Free-Trial
What happens after my free trial has ended?
Can I cancel my subscription during the free trial period?
What happens if I up/downgrade to a new plan during the free trial period? Do I get and invoice?
Can I see how many free trials days remain on the subscription of my customer?
Discount Coupons
What Coupons/Discounts do you support?
Can you create 10.000 (any amount) Coupons for my business?
Can my Customers add a coupon through the Customer Portal
Can my Customers add a coupon through the Checkout?
Can I add a coupon to my customers as an Admin?
Checkout
Can I add custom fields in the checkout? How can I do it?
How does the checkout process work?
How can the checkout layout be designed?
How can I track my users through their Checkout journey?
Is the checkout fully usable on mobile devices?
Which interface languages are available in the checkout?
Customer Portal
How does the Customer Portal work?
What can customers do in the Customer Portal?
Can I have my own domain in the Customer Portal?
Can customers cancel the subscription through the Customer Portal?
What emails are sent to my customers?
Data & Security
Is my data secure?
Is my data located in a data center in DACH or in the EU?
Are you GDPR compliant?
Does Abowire store my customers data and credit cards?
How does Abowire store my data?
Is Abowire Data center ISO 270001 certified?
Does Abowire use a standard OAuth2 implementation?
What customer data is collected?
Who owns the customer data?
Who has access to the customer data?
Can the customer data be exported to other systems?
Are changes to customer data historized so that they can be tracked at a later date?
Describe the measures and processes you use to identify and clean up security vulnerabilities in the application
What happens if you're down?
Abowire FAQs
What is Abowire?
Do you charge any revenue fee?
Can you help me integrate Abowire in my website?
Do I need coding skills to use Abowire?
Why should I use Abowire?
Do I get a sandbox (test environment)?
Are there any cancellation charges?
Can't I just build my own subscription system?
What is the B2B License Management Solution?